Privacy Policy

This privacy policy explains how TeleCardio.Vet ("we", "us", or "our") collects, uses, and protects your personal data when you use our veterinary cardiology services.

1. Data Controller

TeleCardio.Vet is the data controller responsible for your personal data. We are registered in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We collect the following categories of personal data:

• Contact information: name, email address, telephone number, clinic address
• Professional information: veterinary clinic name, professional registration details
• Patient data: animal patient records, diagnostic images, clinical history (note: this relates to animal patients, not human personal data)
• Technical data: IP address, browser type, device information
• Transaction data: payment information, service history

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: To provide our veterinary cardiology services
• Legitimate interest: To improve our services and communicate with you
• Legal obligation: To comply with regulatory requirements
• Consent: For marketing communications (where applicable)

4. Purpose of Processing

We use your data to:

• Provide veterinary cardiology diagnostic services
• Process payments and manage your account
• Communicate with you about your cases and our services
• Improve our services and website functionality
• Comply with legal and regulatory obligations

5. Data Sharing

We may share your data with:

• Payment processors (for transaction processing)
• Cloud service providers (for secure data storage)
• Professional advisors (legal, accounting)
• Regulatory authorities (when required by law)

6. International Transfers

Your data may be transferred to and processed in countries outside the UK. When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Veterinary records are typically retained for 7 years in accordance with professional guidelines.

8. Your Rights

Under UK GDPR, you have the following rights:

• Right of access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data (subject to legal obligations)
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Receive your data in a portable format
• Right to object: Object to processing based on legitimate interests

To exercise these rights, please contact us at team@telecardio.vet

9. Cookies

We use cookies on our website. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

Email: team@telecardio.vet

Based in United Kingdom

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.